Refund policy

Returns

• Returns are accepted within 7 days of receiving your order.
• Products must be unused, unopened, and in their original packaging.
• Due to hygiene reasons, opened or used skincare and cosmetic products cannot be returned unless they arrive damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund after verification.

Refunds

• Once your returned item is inspected and approved, your refund will be processed.
• Refunds are issued to the original payment method within 5–10 business days.

Non-Returnable Items

• Opened or used products.
• Items damaged due to misuse.
• Products returned without original packaging.